The AAFMAA telephone system was recently upgraded to become more integrated between various locations (currently Reston and Fort Myer, Virginia). The new system will provide existing and new members and their families easier access to the appropriate department. Our phone menu options have changed so make sure to listen to the new prompts. This integrated system allows for the AAFMAA Life insurance and AAFMAA Financial Advisors staff to share one, updated system. One significant feature that has changed is the way in which members reach individual staff members. We now have four digit
extensions. Previously, we had three digit extensions. If you are used to dialing someone's three digit extension from the main menu, you will now need to know their new four digit extension and press "#" followed by the new extension number to reach them directly. You may also find a staff member by using the dial-by-name feature. Simply press "9" on the main menu and then enter the employee's last name. As always, you can reach the Receptionist at any time during business hours for assistance just by dialing "0."
Our main, toll-free number is 1-800-522-5221 to reach any AAFMAA department or staff member. The local Virginia number is 703-707-4600. Any other toll-free (or local) number we have published in the past will still forward to the new phone system, but for simplification, we are now promoting only these two numbers.
For all questions regarding AAFMAA life insurance, including in-force and new insurance inquiries, pending applications, policy loans, the Career Assistance Program, policy premium payments, resignations, beneficiary changes on AAFMAA policies, or anything else to do with your AAFMAA life insurance, select option "1." To report a death, or for questions regarding Survivor Assistance Services, press "2." For grandfathered members with questions regarding Veterans Affairs issues, vault document storage, or their annual Family Information Record, you also can press "2."
We hope this new phone system provides better service to the members. That is our goal; to make things easier for you. Please let us know if you have any issues with the phone system so that we can address them expeditiously.
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